Team Manager (operations)-insurance and Employee Benefits – Pune- (7-9

7 - 9 Years

Job Description

Roles and responsibilities 

Team Manager Job opportunity in Pune location for a professional holding 7-9 years of experience in handling the Insurance or Employee Benefit operations. You must be a great team leader with excellent leadership and people management skills in order to assure the quality of the process as per the policies and guidelines. You must be proficient in stakeholder management, escalation management, SLA management to ensure accuracy, productivity and TAT as agreed. You must be comfortable working in UK shift.
If this sounds exciting, please go ahead and apply!!

Location : Pune

Your Employer: A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.


  • To manage SLAs accuracy and agreed productivity as per the TAT for smooth deliveries to the stakeholders.
  • To assure the quality and the purpose of delivery.
  • To manage the team operations by assuring the compliant of the process as per the policies and procedures and organization standards.
  • To do the performance check of the team members in order to ensure the quality.
  • To maintain an excellent relationship with the counter parts and various internal and external stakeholders.
  • To maintain a proactive approach throughout the process.
  • To escalate and highlight the exceptions throughout the process, if any.
  • To be problem solver for the team members as well as the stakeholders.
  • Minimum 7 years of experience in operations management with excellent team handling skills.
  • Strong understanding of insurance or employee benefits operations.
  • Must have excellent communication and articulation skills.
  • Proficiency in SLA management as per the agreed TAT.
  • Must be comfortable to work in UK shifts.
  • Must have expertise in performance management of the team members to ensure the quality delivery.
  • Strong understanding of the policies and procedures, SOPs and the standards of the organization.
What is in store for you?
  • Opportunity to work with a leading, global firm in the industry.
  • Fast track career growth.

Reach us
If you think this role will add value to your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.

Salary: INR 7,00,000 - 9,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile


Crescendo Global is a premier Leadership Hiring and Executive Search firm in India with expertise in mid-senior level niche recruitment. Our consultants partner with multinational Fortune 500 firms across India to consult and identify their senior management and leadership for their businesses. Discover some of the most niche and high paying positions across our specialist domains of Analytics & Digital, Sales & Marketing and Finance & Operations across India.
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Recruiter Name:Raghav Choudhary


Jobs at Crescendo



Raghav Choudhary
Managing Director – India

Raghav is responsible for leading Crescendo Global, a strategic part of Crescendo Group International. Crescendo Global consultants across Mumbai and Gurgaon offices provide strategic support to their clients who are largely Fortune 500 firms looking for specialist talent in Niche domains across India.

© 2018 Crescendo Group International | All Rights Reserved. Crescendo Group International is an equal opportunity and affirmative action employer Disability/Veteran